This policy explains what personal information Golden Ticket Trades collects, how we use it and your choices. We do not sell your personal information, and we do not use advertising trackers.
What we collect
- Account details: name or display name, email, password (stored hashed by our authentication provider), optional phone number, how you heard about us, referral or invite code, and profile picture.
- Purchases: your plan, subscription status and TradingView username (for indicators). Card details are collected and stored by Stripe, not by us. For merchandise, Stripe collects your shipping address.
- Content you post: messages, direct messages, reactions, trade journal entries, watchlists and files you upload.
- Live rooms: your audio, video or screen are sent in real time to other participants while you share them. We do not record live rooms unless we tell you first.
- Usage and device data: when you were last active, basic session and connection logs (such as browser type) used to keep the app working, and push-notification tokens if you turn notifications on.
- Cookies and local storage: used only to keep you signed in, remember settings and track referral links (a referral cookie lasts 30 days). No advertising cookies.
How we use it
- to run the community, approve accounts, provide access and grant indicator access;
- to process payments and manage subscriptions;
- to send service messages, notifications you opted into, and replies to your enquiries;
- to follow up with people who sign up (you can ask us to stop at any time);
- to keep the Service safe, enforce our Terms and meet legal duties.
Who we share it with
We share personal information only with service providers that help us run the Service:
- Supabase and Lovable, for hosting, database and authentication;
- Stripe, for payments;
- Cloudflare, for live audio and video delivery;
- Resend, for email;
- AI providers (through the Lovable AI gateway), for AI features such as chat answers, summaries and follow-up messages. This can include the message text involved and, for follow-ups, your name and contact details;
- our own automation tools, which tell staff about new signups;
- TradingView, where we add your username to get indicator access.
We may also disclose information if the law requires it, to protect people or the Service, or as part of a sale or transfer of the business.
How long we keep it
We keep account information while your account is open and for a reasonable time after, as needed for records, taxes, disputes and fraud prevention. Ask us to delete your account at any time.
Your choices and rights
You can update your profile in Settings, turn notifications off, and cancel subscriptions from Billing. You can ask us to access, correct, delete or export your personal information, or to stop contacting you, by emailing goldentickettrades@gmail.com. Depending on where you live (for example California or the EU/UK), you may have more rights under local law. We will not treat you differently for using them.
Security
We use access controls, encryption in transit and row-level database security. No system is perfectly secure. Use a strong, unique password.
Children
The Service is for adults 18 and over. We don't knowingly collect information from anyone under 18.
Changes
If we make material changes to this policy, we will tell you in the app or by email.